Faq

Clear & Uniform: For modern, minimalist interiors
Distinction: For balanced natural variation
Character or Heritage: For rustic or traditional charm

Smaller rooms benefit from narrower or mid-width planks, while wide planks suit large or open-concept spaces. Check our Widths Page for visual guidance.

Smaller rooms benefit from narrower or mid-width planks, while wide planks suit large or open-concept spaces. Check our Widths Page for visual guidance.

Yes! Mixing widths or tones creates a custom, artisanal look — a growing trend in modern interior design.

We offer Natural Oiled and UV-Stained (Varnished) finishes, as well as Brushed and Textured surfaces for added character.

Sweep or vacuum regularly with a soft-bristle brush. Use a slightly damp microfiber mop for deeper cleaning — avoid excessive water or harsh chemicals.

No. Steam and excess water can damage both the finish and the wood. Always use dry or lightly damp methods.

Reapply maintenance oil as needed (every 12–24 months depending on traffic). Small scratches or dull spots can be repaired locally without refinishing the entire floor.

Yes. Both solid and engineered floors can be sanded and refinished depending on the wear layer thickness. Consult your installer or retailer for specifics.

Yes, if you’re experienced with flooring installation. However, for best results, we recommend professional installation — especially for glued or nailed applications.

The subfloor must be clean, dry, level, and structurally sound. Moisture content should be tested before installation, especially for concrete substrates.

Yes. Our engineered hardwood is compatible with most radiant heating systems. Always follow the installation guidelines and maintain temperature and humidity stability.

Yes. Acclimation allows the wood to adjust to your home’s temperature and humidity. Generally, leave the boxes unopened in the room for at least 48–72 hours before installation.

Engineered and vinyl options are suitable for basements. Solid hardwood is not recommended below grade due to moisture sensitivity.

Yes. Our products are sourced from responsibly managed forests and manufactured under strict Canadian environmental regulations.

No. All Northenest finishes are low-VOC and compliant with Canadian indoor air quality standards

Yes, wood naturally matures and develops a richer patina with light exposure. This is part of its natural beauty.

Yes. Wood expands and contracts with changes in humidity. We recommend maintaining indoor humidity between 35–55% year-round.

We offer a wide range of engineered, solid, and vinyl flooring, available in various species such as oak, maple, and hickory. Each collection is crafted for beauty, stability, and long-term durability.

Solid hardwood is made from a single piece of wood, while engineered hardwood has multiple layers for enhanced stability. Engineered floors perform better in varying humidity and are ideal for condos, basements, and radiant heat installations.

Yes. All our flooring is proudly manufactured and finished in Canada following rigorous quality and environmental standards.

No. Grades only determine visual characteristics like knots and color variation — not strength or performance. Every grade we offer meets the same durability standards.

Absolutely. You can request samples through our retailers or directly from our website to see colors and textures in your own lighting.

All floors come with a limited residential warranty covering manufacturing defects and finish performance. The duration and coverage vary by product line — see our Warranty Page for details.

No. Warranties cover product performance, not installation-related issues. Always ensure installation follows Northenest’s guidelines.

Contact your retailer immediately. Our team will review the case and work with you to find a solution in line with warranty terms.

Yes. Registering your warranty online helps ensure faster service and record-keeping for future support.